10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
The CHA exam has 50 questions and runs 15 minutes.
These 10 free CHA questions are organized by exam domain, so you can see how each part of the Crossover Hiring Assessment blueprint is tested. Reveal the answer and explanation under each question.
A 300-room hotel's RevPAR increased 7% year over year, while its GOPPAR declined 3% over the same period. Which explanation is MOST consistent with these results?
Correct answer: A - Occupancy gains came through discounting and high-cost channels, converting poorly to profit
A hotel's total revenue rose from $9,400,000 to $10,150,000, while gross operating profit rose from $3,290,000 to $3,590,000. What is the flow-through for the period?
Correct answer: D - 40.0%
Under the Uniform System of Accounts for the Lodging Industry, Property Operation and Maintenance is classified as:
Correct answer: D - An undistributed operating expense, not charged to a department
A hotel restaurant reports opening inventory of $24,600, purchases of $61,400, and closing inventory of $22,900. Employee meals totalled $3,200, transfers to the bar were $1,100, and transfers from the bar were $700. Food sales were $178,000. What is the food cost percentage?
Correct answer: A - 33.4%
A banquet contract specifies a guarantee of 180 covers due 72 hours in advance, with the hotel setting 5% above guarantee. On the day of the event, 164 guests attend. For how many covers is the client billed?
Correct answer: C - 180 covers
Menu analysis shows an entrée that sells in high volume but returns a below-average contribution margin. Which action is MOST appropriate for this item?
Correct answer: D - Test a modest price increase or reduce its plate cost
A front desk agent with a newly diagnosed medical condition requests a modified schedule as an accommodation. Under the ADA, what should the general manager do FIRST?
Correct answer: C - Identify the essential functions and begin the interactive process
Under the U.S. Fair Labor Standards Act, paying an employee a fixed weekly salary is by itself sufficient to make that employee exempt from overtime.
Correct answer: B - False
A hotel raises wages across all hourly positions after a survey shows low morale. Six months later, complaints about pay have stopped but discretionary effort is unchanged. According to Herzberg's two-factor theory, this occurs because:
Correct answer: A - Pay is a hygiene factor: raising it removes dissatisfaction without motivating
A department head with twelve years at the property is assigned to lead the hotel's first revenue management system implementation. She is eager to take it on but has never performed a systems implementation. Under the Hersey-Blanchard model, which leadership style is MOST appropriate?
Correct answer: B - Coaching - she needs task direction while her confidence is supported
The full bank has 1,020 more CHA questions with explanations.
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